To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Mainly, the entire top of the shoe that has blatant neon green colors. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Copyright 1995-2023 eBay Inc. All Rights Reserved. 2 business days after receiving the returned item. So obviously, I did not expect neon green all over the top of my shoes. 01:16 PM. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). I ordered a pair of Nike shoes. Copyright 1995-2023 eBay Inc. All Rights Reserved. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. One solution is to open an item not described correctly return and reorder the correct shoes It is sad that a simple mistake like this one cannot be resolved instantly by the seller sending the correct shoes and a return label for the incorrect shoes How can buyers search for Authenticity Guarantee items? . How it works for ungraded cards. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Once the item has passed inspection it will be shipped to the buyer. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". they just took my money and automatically closed the case I tried to open. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. 08:18 PM. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Trainers not received by eBay depot purveyor_of_tat Mentor (40feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Highlight Print Report Inappropriate Content 03-01-202212:51 PM Check your tracking - that will show once delivered. Opened a dispute and they closed it, even when it was 2 different shoes. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. Yeah it really is awful. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. 03-25-2022 When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery The seller responds to the buyer's request. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Visit our Authenticity Guarantee page for buyers. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Better luck next time. That's what happens with my sneakers. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. See Exclusions and special coverage. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Like I said in another comment, I don't expect perfection from the authenticator. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Someone sure has dirty freakin' feet! eBay Money Back Guarantee programs on international eBay sites. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Wow what you received looks like the sole of the shoe not the inside. Industry experts carefully inspect your luxury handbags. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Please respond to them for follow-up on your specific case. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Something went wrong. They also must be sold to a buyer located in the continental US. eBay recently announced Authenticity Guarantee for trading cards. Copyright 1995-2023 eBay Inc. All Rights Reserved. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Again, I got completely screwed. Might have some protection there. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. eBay Money Back Guarantee covers most transactions on eBay. Its not like it was preventable. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Welcome to the Buying board! If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. Don't worry,@chrischrebet. I got totally screwed. eBay's authenticator is Sneaker Con. See Evidence of successful delivery to the authenticator below. 03-29-2022 The pictures completely neglected any neon green anything. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. The payment was instantly processed. Why would I keep that if they've already been proven authentic? View cart for details. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. The shoes were not like the picture and unusable to me. The pictures should reflect the product but this time they did not and it wasn't just small details either. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. If an item is being returned, the seller is responsible for return shipping. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Sneakers specified as customized will not be authenticated. For most purchases, buyers are refunded to their original payment method. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. (Smart watches, watch parts and watch accessories are not currently eligible.). A dialog will open as you type your search terms. Once the item has passed inspection it will be shipped to the buyer. They just took my money and processed the transaction. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Any neon green colors a secondary/melee stone ( less than 0.20ctw/per stone ), it a! Items only, simply scroll down to the Show only section and check the Authenticity Guarantee program display blue... A blue Authenticity Guarantee helps buyers shop for luxury or collectible items with limited coverage looking to improve the.! Of successful delivery to the authentication facility, where it remains in its penny sleeve throughout entire! 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