Available 7-days a week, some evenings. Tapi Carpets & Floors. During transportation and storage, the pile may become flattened slightly and this will show as shaded bands across the pile or as a pole mark. 90 minutes. Any damage which has occurred due to negligence, malice, removal, fire, water damage and similar events will void the warranty. Order online or check stock in store. Where carpets are to be fitted in the hall and stairs an additional fee may be made to reflect the additional fitting work involved in these areas. There's no deposit to pay and you can spread your balance out over 12, 24, 36 or 48 months (minimum spend required). Click on a basket to view added products or progress you order. We want you to love your FLOR. For areas under 12 sqm, a perimeter stick on two adjacent sides will suffice. Carpet roll stock is only available in selected Tapi stores. Everyone was so helpful when measuring up and ordering new carpet. If you have also purchased new carpet, underlay and accessories with Tapi, you qualify for the 10 year fitting satisfaction guarantee! Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. Carpet underlay comes in a variety of different materials, including recycled PU foam and sponge rubber, as well as a range of thicknesses. Available 6-days a week, 9am-5pm. Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. Please confirm you would like to subscribe to our newsletter? With up to 22 ranges of carpet rolls, in 4 different colours, these 4m wide rolls of carpet offer convenience and great value for anyone in a rush. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. | Read 1,141-1,160 Reviews out of 49,241 If you visit any website via a link on this Website you do so at your own risk. The Furniture & Home Improvement Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services. Join B&Q Club. Listing for: Tapi Carpets & Floors. Sometimes, if the amount of carpet on the roll (the cut) is similar to the room size then the whole roll might be delivered. The appointment for measuring went smoothly and now we wait for it to be fitted. Our care guide can help you rectify most household stains - you can download it here. Stunning carpet collections from Britain's flooring specialists, including Tapi Carpets to suit any room. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Tapi Carpets & Floors Basildon. We can place an order from any of our carpet ranges as long as a minimum quantity of 4 metres is placed. In all cases genuine complaints will be dealt with in good faith, but your rights may be adversely affected if you do not contact us as soon as possible. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. Send. Any piece of carpet can be edged to your specific size and shape to create the perfect made to measure rug. Experience level Qualified accountant. Let us know the size and well whip your carpet into shape! No sow. There are two reasons why there might be a line running along the length of your new carpet. Have the floor you adore with up to 4 years interest free credit, 0% APR and no deposit! Carpet is a soft, luxurious product and flattening of the pile will occur. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks. Available 6-days a week, 9am-5pm. 40 minutes. All delivery and fitting dates are estimates and are given in good faith. Available 7-days a week, some evenings. They can be contacted in the following ways: Further details can be found on the Financial Ombudsman Service website. Our skilled buying team only select the best quality floors at the lowest price available and all our floors come with a free wear guarantee for peace of mind. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Fret not! Available 7-days a week. If you believe your goods are damaged, these must be reported to us as quickly as possible. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. TAPI CARPETS & FLOORS LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity Cookies on Companies House services We'd be absolutely delighted to visit you at home and measure your space for free. We will also provide 8 weeks of storage for your new purchase from order date. Vinyl thatll rock your socks off! When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Grab time with our flooring experts and all our samples to help you choose. Orpington I want to order a sample of flooring that I saw in a store but I can't find it on online? 40 minutes. We'll always let you know if there's likely to be any delays to your order, and offer alternatives where possible. Its a common misconception that carpets will always look the same as the day they were fitted, however, this isnt quite true. Available 6-days a week, 9am-5pm. TAPI Gothenburg Mouse Twist Carpet Offcut. Available 7-days a week. Discover flooring inspiration for every room in your home. Standard delivery times quoted can only be used as a guide and provided at the time of order. Tapi Carpets & Floors Ltd Firm Ref No. The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. Gripper pins can be felt through a carpet close to the skirting boards and stair risers, etc. If you ordered via the order direct line or during a home visit, there will be a Tapi store telephone number and email address in your order confirmation email. Tapi Carpets & Floors has 5 stars! We often link to other websites, but we can't be responsible for their content. Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. Tapi offers all of the above, some are an extra charge. We currently only offer a delivery service to most locations within the UK Mainland but which excludes Northern Ireland. Rest assured, we put your safety first. Grab time with our flooring experts and all our samples to help you choose. You are responsible for all measurements you give us, except where Tapi have completed a home visit and surveyed the relevant parts of the property and supplied or confirmed measurements. While the majority of our collection is available to order as samples online, we do have a few flooring ranges that can only be seen in the stores. If speed rather than a specific colour or brand is more important to you, many Tapi stores have remnants that you can purchase on the day and some of our stores have a roll stock option, which allows you to get a carpet cut to your size with the underlay necessary right then and there! This includes: introduction to a flooring fitting specialist and arranging the installation of your purchase under a separate contractual agreement between you and them. Smart ways to shop with Tapi. We explained our budget and they were brilliant with helping us select the right carpet for our home. - 8 weeks of storage from the point of order. Re-using existing underlay may result in abnormal flattening of the pile. Whilst you want to insulate your room, you also want the heat to be able to flow up and into the room. Your product will be ordered and, in some cases, may arrive using the manufacturers packaging. 750 minimum order value. We can provide a quote and order your flooring without a home visit if you have your own measurements available. It may, on the rare occasion, be necessary to involve the services of a specialist contractor. We refresh our ranges on a frequent basis and so cannot promise your specific design or colour will be available in the future should a box be needed so we would always recommend you keep any boxes that might be left over for these reasons. Approx. Since being founded in 2015 by Martin Harris, Tapi Carpets has launch a fleet of . For purchases of Direct to Home products, a tolerance of up to 10% will be added. A seamless experience so far and friendly, helpful staff. Your order confirmation is subject to sufficient stock being available by the manufacturer at the time your order is placed by us. Recently. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. Where Tapi has been asked to make the arrangements for your flooring to be fitted, we agree to act as your agent and for this service an introduction fee per m2 is chargeable. Tapi Carpets & Floors Ltd. If report of the fault is received within 14 days of receipt to the customer and the fault is accepted, a refund or replacement will be offered. Not included within this package is the uplift or disposal of your old flooring although these services can be purchased separately. It's quick and easy and you'll have a decision in minutes! Approx. Once you have chosen your gorgeous new carpet and organised all the accessories and underlay, its so important to make sure its fitted with love and care. Use our Flooring Finder to create a perfect match. Yes, we do! We can then efficiently plan the exact amount of carpet or flooring you'll need before you order. Salary Competitive. Get the best price and save money now. If you have a complaint, please submit this in writing via our website https://www.tapi.co.uk/contact-us where the matter will be investigated. These will disappear as the carpet settles in to its new environment and the pile is flexed through regular use and vacuum cleaning. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. The fees quoted are for the goods shown on the order only. Voice your opinion today and hear what 53,412 customers have already said. Grab time with our flooring experts and all our samples to help you choose. Approx. So I place an order with Tapi for a carpet. This is not considered to be part of the fitting work unless this was specifically agreed in advance. 90 day returns policy. It also includes monitoring fitting standards, arranging a pre-cut service to aid an efficient and speedy at home installation, and on the rare occasion of a complaint being raised regarding the fitting, Tapi will manage the complaint between yourself and the fitting partner. This means we will guarantee you are satisfied with your fitting for 10 years from the date on your invoice. Dont be afraid to write too much and remember to attach any photos that relate to your complaint - it will help us to get a better picture of your concerns so we can assist you further. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. GL51, Cheltenham. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. If you are not entirely satisfied, please return to your store of purchase with your invoice and receipt, and we will visit your property to assess the condition of your floor. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking. Answer a few questions and we'll recommend the best products for you. tapi carpets refund policy tapi carpets refund policy on Enero 16, 2021 on Enero 16, 2021 These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. Book a convenient appointment online. Martin Harris ,who was with Carpetright for 23 years, is the son of the retailer's founder Lord Harris of Peckham, 76, who stepped down in 2014. Our quote arrived later that day via an email priced at 1840.98. Enjoy up to 4 years interest free with Novuna Personal Finance when you spend over 500. You must contact them within six months of the date of Novunas final response letter to you. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Fitters may need to remove doors to facilitate fitting and where necessary, leave them ready for you or your appointed carpenter to carry out the trimming and rehanging at a later date. Salary Competitive. We can transform any carpet from our collection into a bespoke rug! All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. Salary information comes from 1,148 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. High traffic areas such as in front of chairs, beside the bed and in doorways are relevant examples of where the deterioration of appearance may occur. All carpets are cut at 10cm intervals with a minimum order length of 1 metre. A carpet made from 100% polypropylene is stain resistant so any muddy paw prints or little accidents can be easily cleaned up. A minimum of 72 hours is recommended and when high gloss paint has been used please allow 7 days. Tapi was launched in 2015 by Martin Harris to "blow a breath of fresh air" into the world of carpet and flooring retailing. Listed on 2023-01-10. Available 7-days a week. Fitting costs are excluded from this offer as they're undertaken by a third party. 2 days ago. Support and train the team to succeed and deliver the Tapi difference. At Tapi, we aim to provide useful advice that can help improve the appearance of your carpet and its longevity, so you can enjoy that soft luxurious feel for longer. The second reason is known as a line fault and is caused by an issue in the carpet manufacturing process, resulting in a visible line of higher pile along the length of your carpet that won't disappear over time. Terms and Conditions apply. Smart ways to shop with Tapi. These are often useful to be kept should an accident occur enabling you to swap a couple of planks or tiles. 706358. Carpet must stay in the original location and not be moved or tampered with and should only be used according to our recommendations. Take a look at our frequently asked questions on interest free credit or visit the interest free creditpage to find out more. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. The Free Wear Guarantee guarantees your carpet or flooring will not wear out within the stated number of years on the product. For further information please consult our floor care guide. Book an online consultation with one of our team from the comfort of your sofa. Approx. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. Staff were really helpful. A service may be available on products within the Highland and Island areas but a surcharge will apply. If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. According to accounts filed at Companies House, Tapi Carpets made a 10.9million loss in the year to December 2017 on sales of 56.9million, as it ploughed ahead with an aggressive store opening . If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! In this instance you qualify for the 10 year fitting guarantee and we will guarantee your satisfaction for 10 years from the date on your invoice. It is important a valid mobile phone number is provided which supports SMS should the carrier need to notify you on the day of your arranged delivery or if any difficulties have been experienced which are outside of their control. Can I pay for my order in monthly installments. If you want to make changes to your order, please contact the store where your order was placed as soon as possible. For major damage like scorch marks or rips in your carpet, you might want to check your home insurance policy to see if these repairs are covered under accidental damage. Smart ways to shop with Tapi. Can I order my flooring now but get it delivered and fitted at a later date? No, 5m is the widest carpet we have available. Was a bit daunted by having the majority of the house recarpeted in one day but the fitters were amazing. 90 minutes. Say goodbye to mud and maintenance! These 14x14cm samples should arrive within 3 working days. Now closed Open Saturday 09:00 - 18:00. We will get in touch with you to ascertain the reason for refusal and whether a subsequent delivery date can be agreed upon. Yes, you can! 45 minutes. Grass good to go. Whether you've got questions that need answering before you can place an order, or you've already ordered and want to know what happens next, take a look below. For everyday carpet care, we have a carpet cleaning kitavailable to help keep your carpet looking as good as new. Grab time with our flooring experts and all our samples to help you choose. Tapi Carpet may be responsive or may refuse to fix your issue. Receive the latest offers, promotions and Tapi news delivered straight to your inbox with our exclusive email newsletter. Tapi Carpets. Do you agree with Tapi Carpets & Floors's TrustScore? The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund These additional costs are to be met by the customer. Date of experience: January 10, 2023. Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. The Harris Family and the Tapi founders are a small team of specialists who have worked in the Carpet and Flooring industry collectively for over 200 years. In the year to December 2017, the latest set of accounts published on Companies House, Tapi Carpets posted a loss of 10.9 million, despite making sales of 56.9 million. If you cant find the flooring youre looking for on our website, please contact usso we can assist you further. Carpetright's latest results revealed its profits . Yes! Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. Is in stock can transform any carpet from our collection into a rug! Customer can return goods or request a refund on services rendered on 0808 223 1133 or.... 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